Contact & Grievance

Our Commitment

Safe & Confidential

Your identity is fully protected.

Fair & Equitable

Every complaint is given fair attention.

Transparent Investigation

The investigation process is conducted professionally and transparently.

Appropriate Action

Appropriate action will be taken in accordance with company policy.

Complaint Form

Fields marked * are required. Identity fields are optional.

Complainant Information

When selected, name, organization, phone and email are excluded from submission. Your entries are retained if you uncheck it.

Complaint Details

One PDF, JPG or PNG file, up to 10 MB.

Complaint Handling Process

  1. Complaint Received

    Acknowledgement received within 3 working days

  2. Initial Review

    Initial review within 7 working days

  3. Investigation

    Investigation conducted by the relevant parties

  4. Action

    Corrective action taken if necessary

  5. Feedback

    Feedback provided after the investigation is completed